— 01
How do I report maintenance issues?
For routine maintenance issues, submit a request through the PLI Management online portal or call the office during business hours. For urgent issues, contact the Superintendent directly.
— 02
What counts as an emergency vs. a routine maintenance request?
Emergencies involve immediate risk to safety or property, such as gas leaks, fire, active water leaks, no heat or hot water, or electrical hazards. Route these to the Superintendent or PLI's emergency line. Routine issues like a dripping faucet, loose fixture, or common-area light out should go through the PLI online portal.
— 03
Who do I call after hours, on weekends, or on holidays?
Call PLI Management's 24/7 emergency line at (914) 963-7400. For any life-threatening situation, call 911 first.
— 04
What do I do if I smell gas or lose heat/hot water?
A gas smell is an emergency. Leave the building, call 911, and then notify the Superintendent and PLI. For loss of heat or hot water, contact the Superintendent during business hours or PLI's emergency line after hours.
— 05
Does the building have keys to my apartment for emergencies?
Yes. Under Paragraph 25 of the Proprietary Lease, the Superintendent holds keys securely for emergency access. Residents should provide the Superintendent and PLI with current contact information. If emergency entry is required and the resident cannot be reached, forcible entry may be used and the shareholder is responsible for all costs.
— 06
What is the pet policy?
One or two dogs up to a total of 75 lbs are allowed. All animals must be registered with our management company. Please walk your dogs off the property.
— 07
What cable and internet providers are available?
All units can receive services from Altice USA “Optimum” or some might know it "Cablevision". Mosts units may also have access to Verizon Fios; check with Verizon for availability.
— 08
What should I do if the laundry machines are broken?
If the machines are broken, report the issue to CSC at https://www.cscsw.com/request-service/ or call 1-877-264-6622. If a washing machine breaks or throws an error, report it, then unplug the machine. After some time, the magnetic lock will release.
— 09
How do I report maintenance issues?
For routine maintenance issues, submit a request through the PLI Management online portal or call the office during business hours. For urgent issues, contact the Superintendent directly.
— 10
How does trash pickup work?
Leave securely bagged garbage and recyclables at your front door between 7:00 and 7:30 AM, Monday through Friday. The Porter or Superintendent will pick up the trash. Do not leave trash in the hallways overnight. No trash pickup on weekends or major holidays.
— 11
Are window ACs, in-unit washer/dryers, or dishwashers allowed?
Window AC units are permitted; through-wall units are not. Each apartment must have a dedicated 220V outlet installed by a licensed electrician for AC use. In-unit washer/dryers are generally not permitted, particularly for new shareholders. Dishwashers are permitted.
— 12
What are the quiet hours?
Stereos, TVs, instruments, and similar devices must not disturb neighbors between 11:00 PM and 8:00 AM. Construction and repair work is only permitted on weekdays (excluding legal holidays) between 8:30 AM and 5:00 PM. No renovation work is permitted on Saturdays or Sundays.
— 13
What’s the policy for renovations or alterations?
Structural, electrical, or plumbing changes require written Board approval before work begins. Alteration applications are available from PLI and must include a detailed plan, contractor licenses, and Certificates of Insurance naming 14 Soundview Owners Corp. and PLI Management as additional insured. Any required City of White Plains permits must be submitted to PLI and displayed on-site. Cosmetic changes like interior painting do not require approval. Modifying windows, entryways, or exterior walls (including exterior paint) is never permitted.
— 14
Do I need to consult the Superintendent for plumbing work?
Yes. Any plumbing work in kitchens, bathrooms, or the heating system requires consultation with the Superintendent first. Shareholders who skip this step may be required to post a $1,000 bond and are responsible for all leak-related damage to their unit and others.
— 15
Do contractors need to be licensed and insured?
Yes. All electrical and plumbing work must be performed by a Westchester County-licensed plumber or electrician. All contractors must carry insurance naming 14 Soundview Owners Corp. and PLI Management as additional insured.
— 16
Can I install smart locks, video doorbells, or security cameras?
Smart locks are permitted, provided the Superintendent retains a working means of emergency access. Cameras must comply with New York State and Westchester County law, including eavesdropping statutes, and cannot be installed outside the boundaries of your unit. Hallway, exterior, and common-area cameras by shareholders are not permitted.
— 17
How do I receive packages?
Have packages sent directly to your unit. There is no package room or central holding area.
— 18
Am I required to carry insurance?
Yes. Shareholders must maintain property and liability insurance and provide proof to PLI. Recommended minimum coverage: $25,000 dwelling/improvements, $25,000 personal property, $300,000 personal liability, and $10,000 loss assessment.
— 19
Are grills, smoking, or vaping allowed?
Open-flame grills and outdoor cooking devices are prohibited by City of White Plains ordinance. All interior common areas are non-smoking. No picnicking, barbecuing, or parties are permitted on the co-op grounds. Cigarette butts may not be dropped anywhere on the property.
— 20
Are there rules about floor coverings?
Yes. At least 80% of the floor area in each room must be covered with rugs, carpet, or equivalent noise-reducing material. Kitchens, dinettes, and bathrooms are exempt unless the Board authorizes otherwise.
— 21
Can I install a satellite dish or antenna?
No. Antennas and satellite dishes may not be installed on the exterior of any building or anywhere on the property.
— 22
Are smoke and carbon monoxide detectors required?
Yes. All shareholders must install and maintain smoke detectors and CO detectors in compliance with local city and county ordinances.
— 23
Is there a common room, bike room, or gym?
No. 14 Soundview does not have a common room, bike room, or gym. Hallways, stairwells, and courtyards may not be used to store bicycles, scooters, strollers, or similar items. Roofs are off-limits to all residents except in extreme emergencies.
— 24
What are the move-in and move-out rules?
Moves are permitted Monday through Friday, 8:30 AM to 5:30 PM only. No moves on weekends, holidays, or outside those hours. A $500 refundable deposit is required from both the person moving in and the person moving out, and must be paid before a closing is scheduled. The Superintendent must be notified in advance. Damage to co-op property is deducted from the deposit.
— 25
Are there rules about furniture and appliance deliveries?
Deliveries are permitted Monday through Friday, 8:30 AM to 5:00 PM only. No weekend deliveries. The Superintendent must be notified in advance, and all packing materials must be removed from the property, not placed in the dumpster area.
— 26
What’s the pet policy?
Households may have up to 2 dogs, 2 cats, or 1 dog and 1 cat, with combined weight not to exceed 75 pounds. Dogs require prior written Board approval, a signed Pet Agreement, and a $350 refundable deposit before coming onto the property. All dogs must carry a current NY State license, be leashed in public areas, and be walked completely off the property. Cats must be registered but do not require written approval. Fines for violations start at $100 and increase with repeat offenses.
— 27
Are fish tanks and birds allowed?
Yes. Fish tanks must be maintained (clean, filtered) to avoid odors. Households may keep up to two birds, and owners must take precautions to prevent them from becoming a nuisance to other residents.
— 28
Is subletting allowed?
Subletting is discouraged and requires Board approval. Sublets are capped at 5% of apartments at any one time. Shareholders must have occupied the unit for at least three years before applying, and any approved sublet has a two-year maximum. Sublets are only granted for demonstrated hardship (job loss, need to care for a family member, or shareholder illness) and only after the unit has been on the market at fair market value for at least one year without selling. The sublet fee is $2.00 per share, per year, and the approval process takes approximately 45 days.
— 29
Are garages available to all residents?
There are a limited number of garages available. Upon closing on your unit, you will be added to the waitlist.
— 30
What should I do if all the guest parking spots are full?
— 31
When can guests park on the property?
Guests may park:
- Monday–Friday from 9:00 AM–5:00 PM in general parking areas
- After 5:00 PM and on weekends/holidays only in designated guest parking spaces with a guest pass displayed
— 32
How long may guests park on the property?
Guests may park for up to one week. Longer stays require advance approval from the Management Company.
— 33
Is there guest parking available?
Yes, guest spots are available and marked accordingly. Refer to the Map & Parking page for parking rules. Do not park in numbered spots in the lower lot shared with 2 Soundview. Violations may result in your vehicle being booted or towed by RJT Towing.
— 34
How do I get on the garage waitlist?
Every shareholder is automatically added to the garage waitlist at closing, in date order. The waitlist can be reviewed at PLI's offices upon request. Garages remain co-op property and cannot be transferred with a unit sale or sublet.
— 35
Are commercial vehicles allowed?
No. Commercial vehicles may not be parked on the property.
— 36
How often can guests park?
Guests may use designated visitor spots up to three times per week, with a visible VISITOR PASS on the dashboard. A shareholder may have only one visitor in guest parking at a time. For longer stays, contact the City of White Plains Police Department for street parking permission.
— 37
What happens if I violate parking rules?
1st offense: written warning on the vehicle. 2nd offense: letter to the shareholder's file. 3rd offense: boot at the shareholder's cost plus a $75 fee. 4th offense: boot plus revocation of parking privileges. Parking privileges may also be revoked if maintenance is more than two months delinquent.
— 38
What do I do if my vehicle is booted or towed?
Contact the towing company directly. The name and phone number are posted on the sign in the parking lot.
— 39
Can I pay my maintenance fees online?
Yes, you can pay online via PLI’s payment dashboard. Credit card transactions may incur a convenience fee.
— 40
Who is 14 Soundview Owners Corporation Management Company?
PLI Management is 14 Soundview’s full-service management company.
— 41
Can prospective buyers occupy the unit before Board approval?
No. Under no circumstances may a purchaser or subtenant occupy the apartment before final Board approval.
— 42
How is a prospective buyer screened?
Under Paragraph 16 of the Proprietary Lease, the Board screens all purchasers for financial stability and social compatibility. Screening includes a personal interview and a detailed review of financial history. The same process applies to subtenants.
— 01
What is the pet policy?
One or two dogs up to a total of 75 lbs are allowed. All animals must be registered with our management company. Please walk your dogs off the property.
— 02
What cable and internet providers are available?
All units can receive services from Altice USA “Optimum” or some might know it "Cablevision". Mosts units may also have access to Verizon Fios; check with Verizon for availability.
— 03
What should I do if the laundry machines are broken?
If the machines are broken, report the issue to CSC at https://www.cscsw.com/request-service/ or call 1-877-264-6622. If a washing machine breaks or throws an error, report it, then unplug the machine. After some time, the magnetic lock will release.
— 04
How do I report maintenance issues?
For routine maintenance issues, submit a request through the PLI Management online portal or call the office during business hours. For urgent issues, contact the Superintendent directly.
— 05
How does trash pickup work?
Leave securely bagged garbage and recyclables at your front door between 7:00 and 7:30 AM, Monday through Friday. The Porter or Superintendent will pick up the trash. Do not leave trash in the hallways overnight. No trash pickup on weekends or major holidays.
— 06
Are window ACs, in-unit washer/dryers, or dishwashers allowed?
Window AC units are permitted; through-wall units are not. Each apartment must have a dedicated 220V outlet installed by a licensed electrician for AC use. In-unit washer/dryers are generally not permitted, particularly for new shareholders. Dishwashers are permitted.
— 07
What are the quiet hours?
Stereos, TVs, instruments, and similar devices must not disturb neighbors between 11:00 PM and 8:00 AM. Construction and repair work is only permitted on weekdays (excluding legal holidays) between 8:30 AM and 5:00 PM. No renovation work is permitted on Saturdays or Sundays.
— 08
What’s the policy for renovations or alterations?
Structural, electrical, or plumbing changes require written Board approval before work begins. Alteration applications are available from PLI and must include a detailed plan, contractor licenses, and Certificates of Insurance naming 14 Soundview Owners Corp. and PLI Management as additional insured. Any required City of White Plains permits must be submitted to PLI and displayed on-site. Cosmetic changes like interior painting do not require approval. Modifying windows, entryways, or exterior walls (including exterior paint) is never permitted.
— 09
Do I need to consult the Superintendent for plumbing work?
Yes. Any plumbing work in kitchens, bathrooms, or the heating system requires consultation with the Superintendent first. Shareholders who skip this step may be required to post a $1,000 bond and are responsible for all leak-related damage to their unit and others.
— 10
Do contractors need to be licensed and insured?
Yes. All electrical and plumbing work must be performed by a Westchester County-licensed plumber or electrician. All contractors must carry insurance naming 14 Soundview Owners Corp. and PLI Management as additional insured.
— 11
Can I install smart locks, video doorbells, or security cameras?
Smart locks are permitted, provided the Superintendent retains a working means of emergency access. Cameras must comply with New York State and Westchester County law, including eavesdropping statutes, and cannot be installed outside the boundaries of your unit. Hallway, exterior, and common-area cameras by shareholders are not permitted.
— 12
How do I receive packages?
Have packages sent directly to your unit. There is no package room or central holding area.
— 13
Am I required to carry insurance?
Yes. Shareholders must maintain property and liability insurance and provide proof to PLI. Recommended minimum coverage: $25,000 dwelling/improvements, $25,000 personal property, $300,000 personal liability, and $10,000 loss assessment.
— 14
Are grills, smoking, or vaping allowed?
Open-flame grills and outdoor cooking devices are prohibited by City of White Plains ordinance. All interior common areas are non-smoking. No picnicking, barbecuing, or parties are permitted on the co-op grounds. Cigarette butts may not be dropped anywhere on the property.
— 15
Are there rules about floor coverings?
Yes. At least 80% of the floor area in each room must be covered with rugs, carpet, or equivalent noise-reducing material. Kitchens, dinettes, and bathrooms are exempt unless the Board authorizes otherwise.
— 16
Can I install a satellite dish or antenna?
No. Antennas and satellite dishes may not be installed on the exterior of any building or anywhere on the property.
— 17
Are smoke and carbon monoxide detectors required?
Yes. All shareholders must install and maintain smoke detectors and CO detectors in compliance with local city and county ordinances.
— 18
Is there a common room, bike room, or gym?
No. 14 Soundview does not have a common room, bike room, or gym. Hallways, stairwells, and courtyards may not be used to store bicycles, scooters, strollers, or similar items. Roofs are off-limits to all residents except in extreme emergencies.
— 19
What are the move-in and move-out rules?
Moves are permitted Monday through Friday, 8:30 AM to 5:30 PM only. No moves on weekends, holidays, or outside those hours. A $500 refundable deposit is required from both the person moving in and the person moving out, and must be paid before a closing is scheduled. The Superintendent must be notified in advance. Damage to co-op property is deducted from the deposit.
— 20
Are there rules about furniture and appliance deliveries?
Deliveries are permitted Monday through Friday, 8:30 AM to 5:00 PM only. No weekend deliveries. The Superintendent must be notified in advance, and all packing materials must be removed from the property, not placed in the dumpster area.
— 21
What’s the pet policy?
Households may have up to 2 dogs, 2 cats, or 1 dog and 1 cat, with combined weight not to exceed 75 pounds. Dogs require prior written Board approval, a signed Pet Agreement, and a $350 refundable deposit before coming onto the property. All dogs must carry a current NY State license, be leashed in public areas, and be walked completely off the property. Cats must be registered but do not require written approval. Fines for violations start at $100 and increase with repeat offenses.
— 22
Are fish tanks and birds allowed?
Yes. Fish tanks must be maintained (clean, filtered) to avoid odors. Households may keep up to two birds, and owners must take precautions to prevent them from becoming a nuisance to other residents.
— 23
Is subletting allowed?
Subletting is discouraged and requires Board approval. Sublets are capped at 5% of apartments at any one time. Shareholders must have occupied the unit for at least three years before applying, and any approved sublet has a two-year maximum. Sublets are only granted for demonstrated hardship (job loss, need to care for a family member, or shareholder illness) and only after the unit has been on the market at fair market value for at least one year without selling. The sublet fee is $2.00 per share, per year, and the approval process takes approximately 45 days.