Est. 1954
14 Soundview Avenue · White Plains, NY
A cooperative residence
Thank you for submitting your request. Your apartment, building, or laundry request has been received.
If you have encountered a building emergency, please contact our Emergency line directly at [Emergency Line Number]. Our team is ready to assist you promptly.
For all other inquiries, someone from our team will get back to you shortly to address your request.
Thank you for choosing us. Your satisfaction is our priority.
Helpful Tips
While waiting for your request to be processed, here are some tips that might help with common issues:
Plumbing Problems:
- Leaky faucets and pipes: Check for visible leaks and tighten connections if possible.
- Clogged drains: Use a plunger or a drain snake to try and clear the blockage.
- Running toilets: Ensure the flapper valve is sealing properly.
- Low water pressure: Clean the aerator on the faucet.
Electrical Issues:
- Flickering lights: Check if the bulb is loose and tighten it.
- Faulty outlets or switches: Avoid using the outlet or switch until it is inspected.
- Circuit breaker trips: Identify the appliance causing the trip and avoid using it.
- Non-functioning appliances: Check the power source and reset any breakers if necessary.
HVAC System Issues:
- Heating or cooling system malfunctions: Await feedback from thw team.
- Inconsistent temperatures: Ensure vents are open and not blocked. Please ensure that you have removed AC’s from the window.
Pest Infestations:
- Cockroaches, ants, or other insects: Keep food stored in sealed containers.
- Rodents like mice or rats: Seal entry points and set traps.
- Bedbugs: Launder bedding and vacuum regularly.
Structural Problems:
- Cracks in walls or ceilings: Monitor for any changes or spreading.
- Water damage or mold: Keep the area dry and report immediately.
- Broken windows or doors: Secure the area to prevent injury.
- Issues with flooring: Avoid walking on the damaged area.
Appliance Issues:
- Broken refrigerators, ovens, dishwashers, or washers and dryers: Check power and reset buttons.
Safety Concerns:
- Malfunctioning smoke or carbon monoxide detectors: Replace batteries regularly.
- Broken locks or security systems: Secure the area and report immediately.
- Loose or damaged railings and steps: Avoid use until repaired.
Water Leaks:
- Roof leaks: Place a bucket to catch water and report immediately.
- Leaking windows: Use towels to soak up water and report.
- Water stains on ceilings or walls: Monitor for active leaks.
Common Area Maintenance:
- Poorly maintained landscaping: Report for maintenance scheduling.
- Dirty or poorly lit hallways and stairwells: Ensure safety and report.
Miscellaneous:
- Peeling paint or wallpaper: Report for touch-up scheduling.
- Malfunctioning intercom systems: Ensure the system is reported for service.
- Issues with mailboxes: Report for lock or key maintenance.
Important Notice: Please note that not all requests may be covered by the cooperative. In some cases, the property management company or the board of directors may refuse to pay for certain repairs or services. We appreciate your understanding and will do our best to assist you with your issue.